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HomeComplaintsLove Casino - Player's withdrawal has been delayed.

Love Casino - Player's withdrawal has been delayed.

Amount: £300

Love Casino
Safety Index:Very low
Submitted: 13 Nov 2024 | Closed : 26 Nov 2024
Closed Our verdict

Player stopped responding

REJECTED

Case summary

7 months ago

The player from the United Kingdom experienced delays in withdrawing £300 from lovecasino2.com, with the payment pending for three weeks and no responses to emails. Live chat sessions abruptly ended without resolution. The Complaints Team acknowledged the issue but was unable to investigate further due to the player's lack of response to inquiries. As a result, the complaint was rejected.

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8 months ago

Won 300 pound on lovecasino2.com and they just keep saying checking account been waiting 3 weeks for payment no reply of emails and end chat when speak on live

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8 months ago

Dear robinsondebbie040,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

  • Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

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7 months ago

Dear robinsondebbie040,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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7 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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