Love Casino - Player's account deletion request is ignored.

For 4 months I have been writing an e-mail to HARY from love casino to delete my account without success they send me promotions and give me free money I wrote that I have a gambling problem They ignore me in the chat and disconnect me I do not want to use this platform. WATCH OUT FOR THEM THEY ARE THIEVES AND FRAUDSTERS.I have asked so many times to delete my account. CAN I REPORT THIS TO THE GAMBLING COMMISSION SOMEWHERE I HAVE PRINTED OUT MY EMAIL AND CONVERSATIONS WITH STAFF FROM THE CHAT

Dear dorotqk,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

Could you please forward me the self-exclusion request? My email address is kristina.s@casino.guru. Alternatively, you can post it here. If there is any other relevant communication between you and the casino, please forward it together with the self-exclusion request.

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

Dear dorotqk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.