The player from the United Kingdom has been attempting to close their account for months but receives no responses to their emails, and instead, the casino adds small amounts to the account. They are frustrated with the inability to withdraw any winnings below £100.
Love Casino - Player's account closure request is being ignored.
Amount: ??
Love Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case opened
Current status
Waiting for player to reply
2d 8h 33m 53s
Case summary
4 days ago
Public
Public
5 days ago
I have been trying to get my account closed for months but no one reply’s to my emails they just ad £20/£30 into my account. You never win anything apart from tiny bits. You can’t withdraw anything below £100. I email them everyday to get my account closed with no avail. It’s a disgrace, they are 100% scam artists
Public
Public
4 days ago
Dear Melanie1989,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Although I understand your frustration, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway.
If there is anything else I could help you with, please let me know, otherwise, I will be forced to close this complaint.
Thank you very much in advance for your understanding.
Best regards,
Kristina
Melanie1989 has 2d 8h 33m 53s to reply
