The player from the United Kingdom had been attempting to close her account for months but received no responses to her emails. Instead, the casino added small amounts to her account. She expressed that she had sent 21 emails requesting account closure due to a gambling problem, but the casino continued to fund her account. The Complaints Team was unable to assist further as she did not respond to their inquiries, resulting in the rejection of her complaint.
Love Casino - Player's account closure request is being ignored.
Amount: ??
Love Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
Love Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 days ago
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1 month ago
I have been trying to get my account closed for months but no one reply’s to my emails they just ad £20/£30 into my account. You never win anything apart from tiny bits. You can’t withdraw anything below £100. I email them everyday to get my account closed with no avail. It’s a disgrace, they are 100% scam artists
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1 month ago
Dear Melanie1989,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Although I understand your frustration, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway.
If there is anything else I could help you with, please let me know, otherwise, I will be forced to close this complaint.
Thank you very much in advance for your understanding.
Best regards,
Kristina
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3 weeks ago
Dear Melanie1989,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 weeks ago
I have expressed to them numerous times with a total of 21 separate emails sent to them that I need my account closed due to the fact I have a gambling problem and they can see how much money I am putting in there. They never reply and just put £20 in my account to carry on gambling
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2 weeks ago
Thank you for your reply, Melanie1989. Could you please forward all your self-exclusion requests to me? My email address is kristina.s@casino.guru. Alternatively, you can post it here.
