A player from North Rhine-Westphalia expresses frustration with the casino's lack of effective customer service and transparency. The player struggles to get definitive answers about payout processing times, and believes the casino does not intend to facilitate the withdrawal. The compliant was closed as the player stopped responding.
Love Casino - Player experiences significant payout delay and poor customer service.
Amount: €1,900
Love Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
This casino is the biggest fraud in the market. Supposedly, payouts take between 7-21 business days.
If you have any inquiries via email, you don't get any response.
The live chat is completely useless. The chat immediately gets closed off the moment you ask a question.
You never get an answer to your question. For instance, I asked under which license the casino operates. Response: it's all on the site. And then the chat is closed off without any further messages. Inquiries about the progression status are answered each time with the same response. Between 7-21 days, the payout is in progress. What nonsense. They will never pay out the money. I've done some research and the address the casino provided doesn't even exist. It's horrendous. You'd just love to jump through the chat and grab the person responding. It makes you so angry! No casino in the world takes more than 7 days for a payout. Then why do they come up with 7-21 business days?
Is anyone else also having this issue? How can we put a stop to these fraudulent gangs? They simply should not exist. Deposits appear in 2 seconds. Withdrawals, you never get at all.
Perhaps we could reach them through their payment providers? Maybe through the game providers? There must be a way to reach the people behind this.
Automatic translation:
Public
Public
1 year ago
Hello selcukmesut94,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Love Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
