Lottomatica Casino - Player is dissatisfied with loyalty program.

Hello, I have made many deposits on Lottomatica but for various reasons I am no longer making them. When I deposited, the VIP department of Lottomatica called me. An operator told me that I could call them on that number after I didn't make any more deposits they blocked me from communicating the telephone number is blocked. And they wrote to me that I have to contact customer service not them. So if you make the deposits you can contact them and they are the ones who call you if you don't make them anymore you are deprived of the possibility of communicating with them. So there are customers of series A and those of series B this is shameful it is good discrimination I am very disappointed with Lottomatica but even more than the operators of the vip temp

Dear Luiginox73,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise why you need to contact the VIP department? Are you experiencing any specific issues with your casino account? Are there any funds being held by the casino?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Luiginox73,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We are unable to carry out any further investigation or provide potential solutions due to the lack of response from the player. As a result, we have closed the case, but the player is free to reopen the complaint at any time.