Dear patrickpelizon037,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you accumulated your winnings with the help of a bonus?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- Were you able to request a withdrawal of your winnings from the casino? Is any withdrawal request currently pending in your account?
- What is the reason for you to close your account in the casino? Have you informed the casino of any particular reason for account closure?
Looking forward to hearing from you.
Best regards,
Tomas
Dear patrickpelizon037,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you accumulated your winnings with the help of a bonus?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- Were you able to request a withdrawal of your winnings from the casino? Is any withdrawal request currently pending in your account?
- What is the reason for you to close your account in the casino? Have you informed the casino of any particular reason for account closure?
Looking forward to hearing from you.
Best regards,
Tomas
Edited by a Casino Guru admin