Lottomat Casino - Player's withdrawals are delayed for an entire year.

Hello.

I was made withdrawal on 03/11/2023 LMW130428901. On lottomat.com it’s showing approved but i still didt recieve any money on to my bank acount. Amount for this withdrawal was 12510 Euro

Second withdrawal are LMW981865486 what was been made on 28/11/2023.

Money didn’t come to my bank account. Amount for this withdrawal was 2600 Euro

Had emails with conversation with them on forst months with promises to pay it out soon but now im waiting year for my money and not any response on my emails last months from them.

Its not quite nice, i can deposit without issues but money i cand get back when doing withdrawals.

Hello customer,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lottomat Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick