Lottomat Casino - Player's withdrawals are delayed for an entire year.

Hello.

I was made withdrawal on 03/11/2023 LMW130428901. On lottomat.com it’s showing approved but i still didt recieve any money on to my bank acount. Amount for this withdrawal was 12510 Euro

Second withdrawal are LMW981865486 what was been made on 28/11/2023.

Money didn’t come to my bank account. Amount for this withdrawal was 2600 Euro

Had emails with conversation with them on forst months with promises to pay it out soon but now im waiting year for my money and not any response on my emails last months from them.

Its not quite nice, i can deposit without issues but money i cand get back when doing withdrawals.

Hello customer,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lottomat Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi.

Yes, acount fully verified, had recieved withdrawals from them before, just didn’t receive them ones. More than year will be how it’s verified.

No bonus, just real money.

Was send couple emails on this week about my withdrawals,didn’t had any answer from them.

Hello Customer,

Would it be possible for you to forward your withdrawal history, along with the communication between you and the casino, to nikolas.b@casino.guru for further review?

Looking forward to your response.

Best regards,

Nick

Just sent you email.

Hello customer,

Could you please forward your bank statement showing the incoming transaction as proof that the money has not yet arrived?

Additionally, I would like to point out that most of the communication you’ve forwarded appears to be with a completely different casino (LottoPark/White Lotto).

I look forward to your response.

Kind regards,

Nick

Was sent you some more communication with them on lottomat email what i had.

And i like to point they not completely different casino, how you are saying and you should to know lottomat are they sister site under one owner if you are investing claims regarding online casinos.

I didn’t get my money off course i will contact to direct and had response of them at least regarding my withdrawals.

Send some statements as well.

After further reviewing your case, we apologize, but we are unable to assist you with your request. Due to the significant time that has passed since the incident you described, which is over one year ago, we are unable to investigate further. Our policy prohibits us from pursuing cases classified as "cold cases" as gathering evidence and reconstructing a timeline becomes highly challenging, if not impossible.