Lottoland Casino IN - Player claims account with 10k lottery has been closed.

My account got closed and i have puchased some lottery in that which are worth about 10k .please help me i m, very depressed 2 months have been passed but no response from there side.

Dear Devansh008,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Lottoland Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Why did the casino block your account? What kind of lottery tickets are you talking about? I will be waiting for your reply patiently.

Best regards,

Nick

I don't know why they have close my account. I have purchased el gordo Christmas lottery.can u help me and does any this kind of case happened before.

Dear Devansh008,

Is there any proof or conversation between you and the casino which you could forward to nikolas.b@casino.guru? If you did not contact them yet, please do so as they should be the first one you e-mail to in such cases.

Dear Devansh008,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.