The player's deposit was not credited into her casino account for unknown reason. The complaint was closed based on the player's request.
Lottohelden Casino - The player's deposit was not credited.
Amount: €470
Lottohelden Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
10 months ago
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11 months ago
Translation
Customer 344946400
Receive reminders even though I have balanced my customer account/player account. My emails are being ignored. My confirmation with bank statements too.
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11 months ago
Hello Sassenach,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lottohelden Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise when did you close your casino account? When was the first time you contacted the casino to stop sending you any kind of e-mails?
Please keep in mind that you can still block the received within your e-mail folder or put it as spam.
Looking forward to your answer.
Regards,
Nick
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11 months ago
Translation
The debit was made from my account on May 30th, I transferred the money myself.
I have contacted lottohelden several times.
Without success
lottohelden continues to send me reminders
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11 months ago
Translation
There are no advertising emails ... they are reminders that I have not transferred 562 euros
I have already sent copies of the bank statement to lottohelden several times
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11 months ago
Translation
As I said, I have already paid
Casino Guru's answer is not for me
my problem is different
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10 months ago
Hello Sassenach,
Can you please advise if these are your first deposit into the casino? If not, did you receive any previous deposits correctly?
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10 months ago
Translation
Yes previous ones were correct
but not this one
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10 months ago
Hello Sassenach and thank you for the confirmation. Could you please forward the deposit history from your casino account to nikolas.b@casino.guru before we would try to get in touch with the casino?
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