The player from India has not received a withdrawal of 265,530 INR made on January 11, 2024, despite providing all required documents. After over 8 months of waiting, the player is frustrated with the lack of support and repetitive responses from the casino.
Lotoland Casino - Player’s withdrawal request has been delayed.
Amount: 265,530 INR
Lotoland Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
5d 7h 1m 0s
Case summary
2 days ago
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1 week ago
Dear sanjib08bose,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please advise if you received any confirmation regarding successful verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 week ago
No, I Have not made any successful withdrawals before. This was the First time withdrawing from the website.
I have not received any confirmation regarding successful verification nor are they clear to what they want from me although I have provided with what they requested for.But their email response is totally helpless.
I did accumulate winnings without any active bonus, I confirm i have not claimed any sort of bonus.
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1 week ago
Hello Casino Guru,
Is there any solution to my issue with Lottoland,
Is there any chance They would repay me my funds back ?
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6 days ago
Hello Team Casino Guru,
Is there any update to my withdrawal issue with Lottoland,
Is there any chance They would repay me my funds back ?
Please help as its been more then 8 months now.
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2 days ago
Thank you for your reply, sanjib08bose. Please note that this is not a live chat, so there is no need to repeatedly ask for our intervention. We currently have hundreds of active complaints and even though we try our best, it is not possible for us to reply immediately to all messages. We have 7 days to respond to each complaint and we always get back as soon as possible. Please, bear with us. Thank you for your patience and understanding.
Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
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2 days ago
I cannot understand the status of the withdrawal request as it is showing same as it was showing before.
I have attched the screenshot of the withdrawal history please check.
I have attached my communication with the casino here aswell as on the email to
kristina.s@casino.guru but there has been no response from lottoland Yet.
Casino Guru is examining the case
Kristina is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
