The player from Chile had deposited, won, and requested a withdrawal at a casino, but received no response from support. After the player's account was verified, the casino did not process the payout, The complaint was ultimately rejected due to the player's failure to respond to the Complaints Team's inquiries, which prevented further investigation.
LordSpin Casino - Player’s support requests unanswered.
Amount: $219
LordSpin Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
3 months ago
Translation
I registered at this casino through this page by clicking the link, deposited, validated my email, won, and requested a withdrawal. However, the chat and support emails listed on their official casino page remain unanswered. You have listed this casino as operational, but it appears it is not.
They are deceiving players, and this casino seems to be a real scam.
Who is responsible for casinos that you claim are functional but are actually set up to rob players?
Automatic translation:
Public
Public
3 months ago
Dear mmacca,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LordSpin Casino.
On the screenshot you uploaded, it appears you have an active bonus balance.
Please allow me to ask you a few questions, so I can better understand the situation.
- Which bonus have you accepted?
- Are you struggling to complete the wagering requirements for the bonus?
- When exactly was the last time you attempted to contact casino live chat and email support?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
3 months ago
Translation
This casino grants a welcome bonus, but first you use the player's real money, that is why if you win with your money you have the right to withdraw it at any time and the bonus is automatically eliminated.
I won with my real money and not with a bonus
Automatic translation:
Public
Public
3 months ago
Thanks for your reply.
When have you requested a withdrawal of your winnings?
Have you managed to receive any reply from support@lordspin.com since your last reply?
Public
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3 months ago
Translation
More days have passed than they say they delay withdrawals, but they still haven't paid me.
Yesterday I received an email from Lord Spin that my account was verified.
Automatic translation:
Public
Public
3 months ago
After your account has been verified, did the casino proceed to process a payout? Please let me know.
