Lord Ping Casino UK - Player’s experiencing technical difficulties.

Hi

i joined Lordping on Tuesday and made 4 deposits totalling £1000 (£50) (£100) (£350) (£500) via PayPal and to Skill on Net. Was playing and actually really enjoying the site when I was booted out. Went to log back in and couldn’t, even tried password reset about ten times but no email was received.

i contacted PayPal to explain the situation as had no joy from the site. The casino has no contact number on it, though their is one on PayPal for contact the merchant but it doesn’t work. I can’t use online support as not logged in and I’ve emailed them support@lordping.co.uk and also paypaluk@skillonnet.com to try to remedy this problem.

i still am in credit about £500-£600 and which to either carry on playing or cash out.

a bit concerned as heard they have a good reputation and a proper licence which is why I felt safe in registering with them.

please help

Dear Carla,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Are you receiving any error messages when you try to log in? Are you sure you used the correct (the same) details when creating the account and trying to log in?

Additionally, if the casino replied in the meantime, please forward any relevant communication to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

CarlaM, thank you very much for a quick reply! Just to make sure we didn't miss something - did you check your email spam and/or promotional folder as well? Emails from casinos often end up there and it can sometimes lead to similar misunderstandings.

Yes Kristina I checked spam, junk and deleted folders

Thank you very much CarlaM for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you Kristina

We will now try to contact the casino and ask them to join us and help us resolve your issue.

Dear CarlaM,

We could get in touch with the casino. However, they would prefer if you would contact them directly and they are not really willing to reply here on our site. Could you please advise if you still haven't heard back from them?

I’ve emailed them many more times and still not replying

Dear CarlaM,

Is there any update regarding the case? If still not, we will try to reach the casino again, but as they insisted to talk only to you, I can't assure we will still get reply.

Still no reply, a total joke now

I will try to get in touch with the casino again and will get back to you.

Dear CarlaM,

We have received information from the casino that they contacted you and there should be a refund of your real money balance. Could you please advise if they already did? Please let us know if there will be any update.

Hi Nick,

They have contacted me but not issued the refund as yet and I have emailed them twice since, to which I have had no reply.

Please keep this open until settled.

Many thanks,

Carla

I'll now set the timer for 7 days. In the given time, please inform us if your money would arrive.

Dear CarlaM,

Could you please advise if there is any update regarding the case? Otherwise the complaint will be closed in 7 days.

No Nick

Im still waiting for them to come back

What’s the next step

I'll try to get in touch with the casino again to ask them where could the refund stuck. Will get back to you as soon as I find out something.

Unfortunately,

We haven't receive any answer from the casino. I'm really sorry but as the casino is non-responsive, there isn't anything we can do for you in this case. The complaint will be now closed as unresolved, which could lead to casino's rating deduction. Please do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru

The player contacted us through e-mail with the following message:

"Just wanted to say they finally responded and refunded my account balance.

Thank you for your help."

As the player received his money, the complaint will be now closed as resolved.