Lord Ping Casino UK - Player's account has been blocked.

Hi they locked my account so I can't withdraw sent them emails been on the live chat they will not reply even though it says replying in minutes it's been days not one reply by email or chat I can't withdraw the money because they have locked me out of my personal area all I can do on the site it get to live chat which clearly isn't live there impossible to contact

Dear Keenanbell,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that £236 (dispute value) is currently being held in your account? Have you made any successful withdrawals before?

Do I understand correctly that you have not received any explanation from the casino regarding this situation?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Keenanbell,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.