The player from United Kingdom has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Lord Ping Casino UK - Player claims that payment has been delayed.
Amount: £1,300
Lord Ping Casino UK
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
I am sure I will get my winnings but the main issue is they do not respond to chat nor emails. I have sent emails today and nothing all day. I tried chat and nothing. I tried to withdraw my winnings last night and a message popped up to say I cannot until I’m verified. I messaged about this and heard nothing. I then logged in this morning and was able to request my winnings which are pending. I just want to know when to expect my winnings and the courtesy of a reply from them
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2 years ago
Dear Casbar1,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
I would like a response to my emails and chat from the casino at least. It’s very unprofessional not to respond to customers
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2 years ago
Please can you contact the casino and ask them to email me as I’ve not heard a thing from them
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2 years ago
Awesome news, Casbar1. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
