Lord Ping Casino SE - Player is locked out of her account after the deposit.

I have deposited 200 but then I can't log in, it says "failed, contact support". I have emailed but received no response. I also called but only a telephone answered, no conversation. How do I get my 200 back from pingcasino

Dear carolabugiel64,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with PingWin Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you made any successful deposits into this casino before?

Could you please confirm if you passed the KYC verification?

How long have you been experiencing the difficulties with logging into your account?

I hope we will be able to help you resolve this matter as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

It was on lordping casino wrote wrong earlier

Thank you for the clarification, I changed the casino accordingly. Could you please answer the questions I gave you in my first response?

I don't know about kyc verification just that I deposited two hundred can't log in with bank id and

Could you kindly confirm that you used the correct email address when you tried reaching customer support? According to the website, the email should be: support@lordping.com

Hi There,

I have checked and see our support team has already escalated this to the payments department for investigation. Once there are updates, you will be contacted by email.

Thanks for your continued patience.

in response from them at all

Hi There,

I am sorry to hear you have still not received any response.

I have contacted our payments team and asked them for updates and once we have a response, we will reach out to you at your registered email address.

Thanks for understanding.

Dear carolabugiel64,

please let me know once the casino responds to your email. Thank you.

Dear carolabugiel64,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.