Lord of the Spins Casino - The player's winnings were reduced.

I have fairly won €17,000 at this casino, but they are telling me they will only pay out €800.

I need some advice please. Who do I report them to before I consult a lawyer.

Hello LisaLou1972,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lord of the Spins Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick,

I have been verified for two years with them.

I deposited €20 and received a bonus of €20. However I met the wagering requirements for the bonus many times over.

I heard from them today but they are sticking firm and won’t change their minds.

Kind regards,

Lisa

Could you please forward your communication with the casino to nikolas.b@casino.guru?

Dear LisaLou1972,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.