Lord of the Spins Casino - Player wishes to close their casino account.

Actually I don't care about the money I've been telling you to unsubscribe me from your page for about five or six months and you don't pay any attention to me I think that this action is not legal and I request that you please unsubscribe me definitively, they tell me stories of bonuses I get high charges to my account first they make me an income then they take double from me these people are actually scammers.

When I want and have asked to be permanently unsubscribed, they release me with stories that make no sense about some bonuses they have given me or any baseless argument. As a player, I have the right to have my data deleted and my person unsubscribed from this casino but it's like making a pact with the devil please help me.

Thanks in advance, regards

Dear Cocret,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found (here):

"13. Responsible Gaming

13.1. Self Exclusion

13.1.1. We offer free self-exclusion services for any customers who want to limit their gambling, and allow you to close your account or limit your ability to place bets. Please contact Customer Service if you need any details concerning this facility or send an email to support@lordofspins.com.

13.1.2. The Client may elect to exclude himself/herself from using the Internet Side. Self Exclusion may be requested for periods ranging from 6 months to maximum of 5 years.

13.1.3. The Casino strives to enforce the appeal for self exclusion within a fair time frame. The Casino shall not be held responsible for any transactions that occur during that time. If the User continues using the Internet Site, make any transaction or deposits and/or wager bets, We shall not be kept accountable in any way.

13.1.4. During your self-exclusion period, all your accounts detected by us will be blocked and you are not allowed to open a new account with us during the self-exclusion period. Any new accounts you might attempt to open during your exclusion period will be blocked as soon as detected by us."

_________________________________________________________________________________________________________________________________

When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings Lord of the Spins Casino,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@lordofspins.com (you can CC me petronela.k@casino.guru in the copy) and keep me informed about any further developments. Thank you in advance.

Best regards,

Petronela

Dear Cocret,

Have you succeeded in closing your account? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.