Lord of the Spins Casino - Player’s winnings have been voided.

Hallo!

ich habe online 1700€ gewonnen die ich jetzt gerne auf mein Kreditkartenkonto überweisen würde. Also habe die Verifizierung vorgenommen und den Antrag auf Auszahlung gestellt. Nach ein paar Tagen kommt der Witz!!! Meine Auszahlung wurde storniert und die 1700€ wurden konfisziert weil ich nicht regelmäßig gespielt habe und gegen die AGB verstoßen habe! Nun ist auch der Auszahlungsbeleg sowie die Spielverläufe alle gelöscht worden! Eine email mit der mit der gewünschten Auszahlung habe ich aber noch! Laut der unfreundlichen Frau im Chat ist das Geld weg und ich bekomme es nie wieder! Was ist das den für ein Scherz?!?!? Ich habe es gewonnen und die behalten es einfach! Ein Betrug ohne Ende! Kann mir jemand sagen was man gegen diese Verbrecher machen kann und wie ich an mein Geld komme? Vor allem habe ich als Wiedergutmachung meine eingezahlte 50€ bekommen aber eingezahlt an dem Tag ca. 300€.

Hello,

Thank you very much for submitting your complaint and forwarding all the relevant communication. I’m sorry to hear about your problem. I have checked the T&Cs, and this is what I found:

"Betting rules

You must bet according to the specific rules of the game you are playing.

We reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses for irregular play.

"Irregular play" includes, inter alia:

Placing total bets equal to or greater than 30% of the value of the smallest deposit currently in play."

I would like to emphasize that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos

'Fair and safe casinos' are those that meet all criteria for 'fair casinos' and have also implemented measures that prevent players from accidentally doing something against the rules or their own best interests.

'Fair and safe casinos' should therefore prevent players from accidentally breaking the T&Cs, Bonus T&Cs, or doing anything else that might jeopardize the money in their player accounts.

Could you please confirm that you were playing without an active bonus and advise how much was your last deposit? We will contact the casino and ask for their standpoint, right after your confirmation. Looking forward to hearing from you.

Best regards,

Petronela 

Hallo! Danke für die Rückmeldung! Ja ich kann es bestätigen, dass ich ohne aktiven Bonus gespielt habe! Die Frau mit der ich gechattet habe hat es ebenfalls im Chat bestätigt. ich habe an dem Tag mehrere Einzahlungen getätigt. Die letzte war 80€.

Hello,

Thank you very much for your quick reply. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Cub-e,

I did examin your case and will do my best to help you.

Lord of the Spins I would kindly ask you what's your standpoint in this situation, as player was playing with real money, no bonus was involved.

We would like to ask the Lord of the Spins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Please be advised that our stand is the same as the previous cases. The terms and conditions of the casino was accepted and therefore we expect all players to follow the terms and conditions. The winnings were voided due to irregular play. This term may not be for everyone but it is presented before the creation of the account and therefore, if the player broke the said term, confiscation of the winnings is in order. We can confirm that the deposit involved was returned to the account although the casino does not need to do this.

Dear Cub-e,

We've punished the casino for their predatory and unfair term, as there should not be any max bet applied for real money play.

16.3. "Irregular play" includes, inter alia:

Placing total bets equal to or greater than 30% of the value of the smallest deposit currently in play.

We consider this rule unfair and classify this complaint as: "Against Fair Gambling Codex" .

https://casino.guru/fair-gambling-codex-for-casinos

Lord of the Spins Casino has a Curacao license and you can write an email to the Curacao licensing authority for free: compliance@curacao-egaming.com. This info is from their terms section 20.7.

I am afraid that until somebody from the platform starts thinking about why their casinos are so poorly rated and decides to change the terms, we can't do much to get back your winnings. Of course, we will publish your complaint and give the Lord of the Spins Casino more black points.

Hallo! Danke für die Unterstützung! Das ist echt eine Frechheit! Könnten Sie mir bitte eine Mail vorschreiben da mein Englisch nicht so gut ist und ich weiß nicht so recht wie ich das formulieren soll.