The player from the UK is not able to withdraw her bonus winnings probably due to purchasing in-game features. Unfortunately, the player was not able to provide further information and close her casino account, so we rejected the complaint.
Lord of the Spins Casino - Player's winnings have been confiscated.
Amount: £3,300
Lord of the Spins Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
I deposited 50 euros got bonus but apparently becoming I bought a bonus on juicy gems 32 euro I breached terms and conditions which meant no matter how much I won I couldn’t get it took them 4 days to tell me that .why dose it not tell you straight away that by buying bonus you can’t get any winnings .looks like a desperate way to take your winnings I played for hours to wager my bonus to be told that 4 days later.
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2 years ago
Dear loricamevan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the T&Cs and I found this:
"9.3. "Irregular play" includes, inter alia:
9.3.1. Placing bets or Purchasing in-game features including but not limited to free spins equal with the "total value" greater than or equal to 30% (thirty percent) of the smallest deposit in play.
..."
Do I understand correctly that the casino accused you of breaching this term? Could you please forward any relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Hi unfortunately I deleted ther messages as I was so angry with them they kept saying should have read terms and conditions before playing .
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2 years ago
Thank you for your reply, loricamevan. Could you please forward me your game history from the moment you started playing with a bonus? Also, would you be so kind as to clarify what type of bonus feature you bought in the game?
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2 years ago
I closed my account with them after they refused my withdrawal sorry I understand it’s basically impossible for you to do anything now
