The player from Italy has requested a withdrawal. Unfortunately, it has been pending due to ongoing verification. Player stopped responding.
Lord of the Spins Casino - Player is struggling to withdraw his winnings due to unfinished KYC verification.
Amount: €608
Lord of the Spins Casino
Safety Index:Very lowSafety Index
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0.9
Lord of the Spins Casino has a Safety Index of 0.9, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Hi, it all started with a deposit of 50 euros with a disposable virtual card of the VISA circuit of REVOLUT, after a couple of games I lost them, after which I deposited 300 euros again but with a debit card of the VISA circuit of REVOLUT (non-virtual card). After a win of 608 euros I decided to make the withdrawal by bank transfer. The next day they call me to verify the phone number without which I could not have collected. Once the phone number has been verified, they ask me to send all the identity documents including the bank statement. After all the documents they ask me to send the photos of the cards used for the deposit, I send them all except those of the virtual card, and of the latter I only sent the data, being a virtual card I do not have the physical one. A couple of days later they call me and tell me to send the photo of the virtual card, which is not possible since it is a disposable visrtual card. I explained everything to them and a few hours later they ask me to send the account statement of the deposits, but after I send those too they tell me that until they receive the photo of the disposable virtual card they will not proceed with the payment to my bank account. I am really speechless, I have been playing on other sites for years and I have never had such problems. Now I don't really know what I have to do to get the money.
Automatic translation:
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4 years ago
Dear Ddazoum,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please forward your cashier history along with any relevant communication between you and the casino to petronela.k@casino.guru?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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4 years ago
Thank you very much, Ddazoum, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
Translation
Thanks to you, I hope for your feedback.
Sincerely.
Edited
Automatic translation:
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4 years ago
Hello ddazoum,
I looked at your complaint and will do my best to help you. I would like to invite Lord of the Spins Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?
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4 years ago
Thank you for reaching out to us.
We understand that the KYC issue was resolved and the withdrawals was paid to the nominated payment method.
@ddazoum kindly update us if you received the funds.
Regards
