Lord Lucky Casino - Player is unable to get a refund.

i have contacted  the owner of this site about a problem with lordlucky not paying or refunding a amount since the provider ordered them to refund and what do i see here giving this scam site lordlucky a 9.1 rating.wich means all your casino ratings are fake.unbelievable.

Dear Halil,

Thank you for contacting us. I'm sorry to hear you are having difficulties with your refund. I would like to inform you that we do our best to provide honest and truthful advice based on real data. We are independent and use a complex methodology when reviewing casinos. You can read more about Casino.guru here: https://casino.guru/about-us. 

We will do our best to help you, but we need more information to understand your issue. Could you please try to describe your problem in more detail?

Best regards,

Peter

i have not the energy to go thru this once again.if it is correct one of your collages have all the information about this issue.basicly what is going on i had an error while playing evolution live roulette and the Evolution support investigated the case and adviced lordlucky to refund but they refused.wich is not professional while i have lost on theis casino a good amount.

Dear Halil,

I reviewed the complaints you sent us via email and updated the summary of this case. Now I will contact the casino and ask for a response. Thank you for your patience.

Best regards,

Peter

oke thanks for picking up the case again 

i hope something positive will come out.

fingers crossed😀

Hello Halil, 

we received an email from a casino rep. It states that you were advised that the casino investigated with Evolution Gaming the said rounds and that "the two bets were ejected and the customer’s original stakes were refunded to his balance." 

Did you receive the refund? 

Best regards,

Peter

we are talking here about an error wich occur at the moment when you are able to win a bet after a loosing streak.is it not weird that it does not happen when you are losing?.unfortunately i dont remember if i got the bets refunded. ithis not the way to run a casino.these happened to me several times and most trustful casinos refunded the whole bet inluding the profit.

for me is it important to let players see that casinos have a inbuild safe guard to prevent you winning by just  making an error  happening.

Hi Halil, 

Thank you for the reply. The casino stated the two bets were refunded to your account. If you don’t remember if the bets were refunded, there is no evidence that the casino made you lose money. It is very unpleasant when a technical glitch occurs, but it doesn’t necessarily mean it was caused by the casino. I recommend you to record your gameplay in the future. You will be able to use the videos as evidence. At the moment, there is no reason for us to penalize the casino. 

Best regards,

Peter

Hello Halil,

Can we consider this case closed? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Peter

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.