HomeComplaintsLord Lucky Casino - Casino doesn’t accept players form Portugal.

Lord Lucky Casino - Casino doesn’t accept players form Portugal.

Amount: ??

Lord Lucky Casino
Submitted: 19 Nov 2019 | Closed : 10 Dec 2019
Closed Our verdict

Player stopped responding

REJECTED

Case summary

The player informs Casino Guru that the casino does not accept players from Portugal.

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Translation

Not a complaint, just information. This casino does not match the information. Does not accept players from Portugal.

Automatic translation:
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Dear Pedro,

Thank you very much for bringing this issue to our attention. I'm sorry about the wrong information on our website. We currently have over 2000 casinos in our database and we put a lot of effort into keeping the reviews up to date. 

We would like to apologize for the inconvenience and inform you that we have recently updated the information about the casino’s restricted country list. Thank you for helping us make Casino Guru better.

Best regards, Satrio

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Dear Pedro,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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