The player from Italy has deposited money into his account, but the funds seem to be lost. The complaint was resolved after the deposit successfuly arrived to the player's casino account.
Lopoca Casino IT - Player’s deposits have never been credited to his casino account.
Amount: €208
Lopoca Casino IT
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
hi I just signed up and deposited with neteller 208 € with written instant deposit but the sum has not been credited to my account and deducted from the neteller account
Automatic translation:
Public
Public
3 years ago
Dear Luca,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit anymore funds until the issue is sorted.
Could you please advise if you have contacted your payment provider already? If there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
3 years ago
Translation
The payment as you can see on the transaction was successful I sent all the documents to the casino identity card tax code transaction but the casino never replied to me either by email or live chat that at any time there is never any operator
Automatic translation:
Public
Public
3 years ago
Thank you very much, Luca, for forwarding all the relevant screenshots. Could you please advise if you have contacted your payment provider already?
Public
Public
3 years ago
Translation
No I send an email now but as per screen slot they will tell me that it is paid in the meantime. Casino does not exist no contact
Automatic translation:
Public
Public
3 years ago
Please try to contact payment provider as they need to be part of the investigation too.
Public
Public
3 years ago
Thank you very much, Luca, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Public
Public
3 years ago
Translation
Hi they validated my account 2 days ago but on the deposit in chat they told me that they forwarded the request to the department and they would contact me by email the next day now after 2 and a half days they did not tell me no chat without staff and my 208 € not yet credited to the game account
Automatic translation:
