HomeComplaintsLOOT.BET Casino - Player's struggling to withdraw his winnings.

LOOT.BET Casino - Player's struggling to withdraw his winnings.

Amount: $92

LOOT.BET Casino
Safety Index:High
Submitted: 25 Mar 2023 | Resolved : 25 Apr 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from Brazil was not able to withdraw their winnings. After some time player has received their funds successfully and the complaint has been closed as unresolved.

Public
Public
1 year ago
Translation

Hello Casino Guru, I am having problems withdrawing my money from this site, I have fulfilled all the verification requirements before depositing, I did everything right, I deposited 50 dollars, and now when I try to withdraw only 92 dollars, they are stalling me to pay me, and Every time I go to support they tell me the same thing. I can't believe they don't want to pay me only 92 dollars, I wonder if it was a bigger amount, I'm leaving screenshots below. I ask for your help to solve my case.

Automatic translation:
Public
Public
1 year ago

Dear bvt1998, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I see that your latest withdrawal request is still marked as pending and that the support advised you that there have been some issues on the payment provider's site.

Since it seems your new withdrawal has not been canceled yet, I would recommend that you wait at least 14 days after requesting your last withdrawal. This is our standard procedure when it comes to pending withdrawals. If you don’t receive your winnings by then, or your withdrawal request gets canceled again, please, let us know and we will try to help you.

Thank you for your understanding.

Best regards, 

Kristina

Public
Public
1 year ago
Translation

Hello, the withdrawal was canceled again, and they always say the same thing


file

Automatic translation:
Public
Public
1 year ago

Thank you for your reply, bvt1998. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus? Are there any alternative withdrawal methods and have you tried them?

Public
Public
1 year ago
Translation

Hello, I haven't made any withdrawals yet, I'm trying to do the first one, and as you can see, all are being refused, and I haven't accrued through the bonus

Automatic translation:
Public
Public
1 year ago

One last thing before we contact the casino - could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Public
Public
1 year ago
Translation

I sent it to your email

Automatic translation:
Public
Public
1 year ago

Thank you very much, bvt1998, for your cooperation. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Public
Public
1 year ago

Hello, Bvt1998!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Public
Public
1 year ago

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Public
Public
1 year ago
Translation

file

Hello, I would like to inform you that I was finally paid after asking you for help, even though it was only 92 dollars I had this headache, imagine if it was a large amount of money.

Automatic translation:
Public
Public
1 year ago

Dear Bvt1998,

I'm happy to hear that you have received your funds. I will now mark the complaint as 'resolved' in our system.

I thank you for your cooperation and patience, please, do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Pavel K

Casino Guru Team

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news