LollyBet Casino - Player has a delayed withdrawal issue.

The casino is very bad. The daily withdrawal limit is 250 BRL. I requested 3 daily withdrawals of 250.00 BRL, they paid for 2 withdrawals and 1 is still missing, and many days have passed. I sent an email to the casino, and they responded that they had already paid, but they only paid for 2 withdrawals. The last one is still missing. I would like assistance with this case, please.

Dear ericleo, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?

Thank you in advance for your reply.

Best regards, 

Kristina

Hi Kristina I requested the last withdrawal of the 3 withdrawals on 10/08/2024, yes I will wait the 14 days without any problems.

I just got ahead of myself since I received 2 withdrawals and the last one is taking 7 days so I decided to make a complaint, since the Casino did not identify their error.

Thank you!

Hi Kristina I requested the last withdrawal of the 3 withdrawals on 10/08/2024, yes I will wait the 14 days without any problems.

I just got ahead of myself since I received 2 withdrawals and the last one is taking 7 days so I decided to make a complaint, since the Casino did not identify their error.

Thank you!

Dear ericleo,

Have you received your withdrawal from the casino yet?

Hi Kristina, I still haven't received the last 250.00 BRL. I sent an email to Casino and they replied that my complaint was unfounded. They showed me their payment orders, but I haven't received the last payment order. I sent an email saying that there must have been a technical problem with the payment provider. I haven't received it yet.

If you like, I'll send you my bank statement.

Thank you for your reply, ericleo. Could you please advise us on the current status of your missing withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hi Kristina, I haven't received the last withdrawal so far. I've sent an email to the Casino and they insist that it has been paid out. I've even sent a bank statement saying that there was an error with the payment provider. I'll send my statement to the email address indicated, thank you!

Thank you very much, ericleo, for your cooperation. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thanks Kristina.

Dear ericleo, 

My name is Katarina, and I will be assisting you in solving this case.

I will now contact LollyBet Casino outside this complaint thread and let you know any new information once I receive it.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.