Paul, a player from Germany, played a blackjack with real money, finished at €1500, and the casino deducted his winnings because there is a max bet limitation in this game. This case was successfully resolved.
Loki Casino Online - Real money winnings were confiscated.
Amount: €1,500
Loki Casino Online
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
5 years ago
Translation
I have deposited and played with real money, I have played blackjack and played there in the casino maximum possible use of 100 €. When I wanted to pay out 1500 €, the casino denied this because the terms of the maximum 50 € may be used. But then that would have to be adjusted in the software so !!! Otherwise cheating
Automatic translation:
Public
Public
5 years ago
Hello, Paul.
Thank you very much for submitting your complaint through our website. We highly appreciate you bringing this issue to our attention. We went through the T&Cs of the Loki Casino, but we couldn’t find this condition. Could you provide us with the exact statement which you have received from the casino, please?
Best regards, Jozef
Public
Public
5 years ago
Translation
Point 10.8 states that the maximum bet per bet / spin is € 50. Should it be technically possible to bet more, the casino reserves the right to withhold the winnings.
After a week, the prize was then paid on multiple requests and a complaint to the MGA. Nevertheless, I advise caution!
Edited
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