The player from Sweden had deposited 500 SEK for free spins and had met the wagering requirements but was not allowed to make a withdrawal. He reported difficulties in contacting the casino. The player did not respond to the Complaints Team's inquiries for further information regarding his account verification and withdrawal request. Consequently, the complaint was rejected due to lack of communication.
Loke Casino - Player’s withdrawal has been delayed.
Amount: 600 kr
Loke Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
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3 months ago
Translation
This casino is worthless and impossible to contact. I deposited 500 SEK for free spins, met the wagering requirements, but I am not allowed to make a withdrawal. Avoid this casino as it is a scam and needs to be shut down!
Automatic translation:
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3 months ago
Dear wikbergg47,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please provide more information regarding the issue? Are you unable to request a withdrawal at all? Or has your withdrawal request been pending for too long?
- Have you made any successful withdrawals before?
- Was your account verified?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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3 months ago
Translation
Hello!
I can't request a withdrawal at all because they don't want to verify my account, I have submitted all the necessary information but they don't want to review it, taken 2/3 days now and nothing further has happened..
They ask for proof of income, which I have sent in a pdf file on my latest tax return, but they don't want to give me an answer how it goes, it's the first time I put in on the page, but now that I won, they don't want to give me an answer.
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3 months ago
Thank you for your reply, wikbergg47. Have you provided all the required documents as soon as possible and in the correct format?
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
