The player's verification is stuck for unknown reason. The complaint was resolved as the player has been verified and paid out. He is still waiting for some of his payments due to the casino's monthly withdrawal limit.
Locowin Casino - The player's veficiation is stuck.
Amount: €90,000
Locowin Casino
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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2 years ago
Translation
I won money and should verify my account.
I did this and got no feedback on the status of my account.
I am worried that I will not be answered here and that my money may be lost.
Automatic translation:
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2 years ago
Hello Felix,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Locowin Casino. Please allow me to ask you a few more question before we would move forward.
Is this your first withdrawal request in the casino? Since when is the verification process going on? Did they ever respond to you and if yes, what was it about? Did you use any bonus money to accumulate your winnings?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Hi there,
the first payout was before my verification. Verification takes 9 or 6 days.
I only get answers in live chat, not by email. No bonus games or bonus money were used. I'm a bit concerned that I won't get my money. Also because of bad things I read on the internet.
Automatic translation:
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2 years ago
Hello Felix,
First of all, Congratulations for your winnings. We are happy to say that your account is verified successfully for now even we have approved your withdrawal yesterday from our end. The bank transfer takes 1-5 business working days to credit the money to your bank account.
All the pending withdrawal will be processed according to the terms and conditions.
4.10. If you wish to withdraw a part of the winnings which is amounted to 20,000 EUR (or the equivalent in any other currency) or more, we have the right to divide the pay-out into instalments until the full amount is paid out. You will not get any interest on outstanding amounts.
The maximum withdrawable amount per week is 5,000 EUR or 20,000 EUR per month (or the equivalent in any other currency).
Please let us know if you need any further help.
Best Regards,
Locowin Casino.
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2 years ago
Translation
Hi there,
many thanks for the answer.
On which day of the week will the new €5,000 amount be transferred?
I received a transfer of €10,000.
Since I applied for my first payout on March 25th, 2022, according to my invoice I am entitled to €15,000 including this week, or am I wrong here?
Do I have to take further steps into account, or will €5,000 be transferred to me weekly until my balance has been transferred?
Kind regards
Automatic translation:
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2 years ago
Hello Locowin and thank you for joining us.
Could you please also provide an answer on the player's question?
Also dear Felix, please inform us if there would be any update regarding the withdrawal - if a new payment arrives or you receive any information from the casino.
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2 years ago
Translation
Hi there,
I do of course.
I would just like to know on which day of the week I can count on the €5,000.
I look forward to an early reply.
Automatic translation:
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2 years ago
Hello Felix,
Thank you for your patience.
The next payout will be in the next week, hopefully on Monday. All the withdrawal will be processed according to the Terms & conditions until all the amount gets settled.
Best Regards,
Locowin Casino.
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2 years ago
Translation
Good day,
Nothing was transferred in the last week.
According to the terms and conditions, I'm already missing €10,000.
When will the missing transfers arrive?
When can I expect the transfers to come regularly and on time?
Thanks
Automatic translation:
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2 years ago
Translation
Good day,
Unfortunately, I did not get an answer to my question via the live chat.
If I put my account on SELF EXCLUSION for 6 months, will I still get paid for my withdrawls? Is this how I protect the account from a hack that gambles away my withdrawls?
I would appreciate an answer here.
Thanks very much
Automatic translation:
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2 years ago
Hello Felix,
We have checked your account, your account has been closed as per management decision.
As we could see that some of your pending withdrawal had been processed on 10th April 2022 as per withdrawal limit.
All your withdrawal will be processed according to the terms & conditions.
Best Regards,
Locowin Casino.
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2 years ago
Translation
Good day,
does that mean that all outstanding payments are still being paid out according to the general terms and conditions?
Or what are these in my case?
Thanks
Automatic translation:
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2 years ago
Hello Felix,
Based on the casino's post I would say that every pending withdrawal you had will be paid out and your account will remain closed. Could you please let us know if any of the withdrawals would arrive? How many are pending there and in what amounts?
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2 years ago
Translation
Good day,
I have been paid out €16,000 so far.
There should still be around €70,000 outstanding.
Would you like to know when I will receive the outstanding amounts?
I'm waiting for positive feedback here.
Thanks very much
Automatic translation:
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2 years ago
Hello Felix,
As we could see that we have processed 6000euro on 16.04.2022. Your remaining withdrawal will be processed as per the terms & conditions.
Best Regards,
Locowin Casino.
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2 years ago
Translation
Good day,
does that mean that all outstanding payments according to the general terms and conditions will still be paid out?
Or what are the general terms and conditions in my case?
Thanks
Automatic translation:
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2 years ago
Dear Felix,
I believe it means that you will receive your withdrawal according to their terms and as they have a weekly and monthly withdrawal limit, you will get only a part of your money weekly/monthly but everything should be paid out fully if nothing changes.
It is now only a matter of time before you would receive all of your payments.
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1 year ago
Translation
Good day,
then I will probably have to wait to see whether the payments in the amount of my claim are settled.
I have the sum of the open payments through photos.
Thanks
Automatic translation:
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1 year ago
Hello Felix,
As we could see that your withdrawal of 6,000 euro had been approved on 22.04.2022.
All your pending withdrawal will be processed according to the following terms.
4.10. If you wish to withdraw a part of the winnings which is amounted to 20,000 EUR (or the equivalent in any other currency) or more, we have the right to divide the pay-out into instalments until the full amount is paid out. You will not get any interest on outstanding amounts.
The maximum withdrawable amount per week is 5,000 EUR or 20,000 EUR per month (or the equivalent in any other currency).
Best Regards,
Locowin Casino.
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1 year ago
Dear Felix,
According to the casino's terms and conditions it will take a while until you receive all of your withdrawals as it is a higher amount of money. For now there is nothing else we are able to do, you will probably just have to wait for the monthly limit.
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1 year ago
Dear Felix,
As mentioned above, you have to wait now for the withdrawal limit. The complaint will be now closed as there is nothing else we can do for now and the casino is acting according to their terms and conditions. Please contact me on nikolas.b@casino.guru in case you would have any issues regarding this case.
Best regards,
Nick
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