The player from Germany had had an issue with the casino regarding a delayed payout. Despite having received a confirmation email that the payout would be processed within 48 hours, he had not received any communication or progress updates. His account had been fully verified and the winnings had been accumulated with real money, not a bonus. The casino had previously confirmed that the payout would be sent to his chosen payment method, a crypto wallet. The issue had been resolved when the player received the entire amount. The complaint had then been marked as 'resolved' by the complaints team.
Locowin Casino - Player’s withdrawal is delayed.
Amount: €6,000
Locowin Casino
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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3 months ago
Translation
On the 5th of January 2024, I received a confirmation email stating that the money would be paid out to my crypto-wallet. When I asked, the support team responded that the money would be paid out within 48 hours.
After 48 hours, I have not received a reply to my emails.
Automatic translation:
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3 months ago
Hello avgavrin84,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Locowin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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3 months ago
Translation
My account has been fully verified since January 3rd, 2024.
I accumulated my winnings with real money. No bonus.
My question was:
Will the money be on the
saved payment method paid out?
And the last answer from Casino Locowin was:
Hello Andrey,
Thank you for reaching out to us.
Your request will be sent to the payment method you selected when making the withdrawal request.
That was the crypto wallet.
Since then I have not received any answers to the questions I asked.
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3 months ago
Translation
Thank you.
I have successfully received the entire amount.
Wish you continued success.
Automatic translation:
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3 months ago
Dear avgavrin84,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
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