The player from Germany is dissatisfied with the withdrawal process. The player confirmed she received the withdrawal, therefore we marked the complaint as resolved.
Locowin Casino - Player’s withdrawal has been delayed.
Amount: €4,000
Locowin Casino
Safety Index:Above averageSafety Index
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7.0
Locowin Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello,
I paid 2 x 2000 €.
Last week, Tuesday, I received my first email, payment processed. Wednesday the 2nd mail, payment processed. A week later there was still no money in the account.
The only option was to pay out via WireTransfer. In the chat it is only said that it should be there by Wednesday at the latest and supposedly everything has already been paid out. Verification completed and payouts, as I said, according to the mail and according to the chat staff, paid out and transferred. Just still no money in the account 😕
Automatic translation:
Public
Public
3 years ago
Dear Kim-Svea,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding,
Best regards,
Kristina
Public
Public
3 years ago
Awesome news, Kim-Svea. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
