The player from Germany had been experiencing delayed withdrawals from Locowin since December 24, 2023. Despite his account being verified and having had no previous issues with withdrawals, the casino had been unable to provide a reason for the delays, despite multiple follow-ups by the player. We attempted to mediate the issue, but due to the casino's history of non-responsiveness, we had to close the complaint as unresolved. This action affected the casino's overall rating, reflecting their repeated failure to address player issues.
Locowin Casino - Player’s withdrawal has been delayed.
Black points: 47
Amount: €230
Locowin Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.0
Locowin Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, good regulator
UNRESOLVED
Case summary
11 months ago
Public
Public
11 months ago
Translation
Locowin has not yet processed my pending withdrawals since the 24th of December, 2023. I am constantly informed in chat and by email that they regret the issue and have already forwarded it to the payment department. To date, despite multiple follow-ups, they have still not communicated the problem to me.
Automatic translation:
Public
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11 months ago
Hello DinoB,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Locowin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
11 months ago
Translation
Hello Nick, my casino has been verified for years and I have never had any problems with previous withdrawals. I didn't use a bonus and requested the payouts via the normal payout method/transfer as before.
I have informed the casino several times over the last few days that I am expecting a statement from the payment department. I have been constantly informed for 3 weeks via chat and also by email that they are already working hard on my case and I will be contacted by email as quickly as possible.
Automatic translation:
Public
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11 months ago
Dear DinoB,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Locowin Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Locowin Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
