The player from Germany requested a withdrawal 2 weeks prior to submitting this complaint. It has not been processed yet. Since we have not received any response from the casino, we were forced to close this complaint as 'unresolved'.
Locowin Casino - Player’s withdrawal has been delayed.
Black points: 25
Amount: €45
Locowin Casino
Safety Index:Above averageSafety Index
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7.0
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Unresolved
Our verdict
No reaction policy, good regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
I've been waiting for my payout for 2 weeks. The chat only puts me off that the payout is still being checked by the responsible department. After 2 weeks, a payout should finally be carried out!
Automatic translation:
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2 years ago
Dear Yamaha456,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
I have already made a withdrawal at this casino. But that was 1-2 years ago. When I ask support if you need any documents from me, they only say that the responsible department would get in touch with me.
The win was made with a no deposit bonus.
Automatic translation:
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2 years ago
Thank you very much Yamaha456 for your reply. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Hello Yamaha456,
I have reviewed your case and will contact the casino to see if I can help.
We would like to invite Locowin Casino to join the conversation and participate in the resolution of this complaint.
Dear Locowin Casino,
Can you please provide an update on the status of the player's withdrawal?
Kind regards,
Tomas
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2 years ago
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Dear Yamaha456,
I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
I wish I could be of more help.
Kind regards,
Tomas
