Locowin Casino - Player’s winnings are repeatedly rejected for withdrawal.

Good afternoon,

I deposited 10 euros into the LocoWin casino, and with those 10 euros, I won 370 euros without any welcome bonus or anything else.

I wanted to withdraw the winnings, but they required me to verify the KYC, which I did. After that, I tried to withdraw the money and waited a couple of days. They sent me confirmation that the money was withdrawn, but today, when I logged in, I saw it had been rejected. This is the fifth time my withdrawal has been rejected, and each time, the money is returned to my LocoWin account. After seeing that, I tried to withdraw it again, and once more, it was rejected.

I spoke with the casino's support, and they aren’t providing any solution. They just tell me to wait 48 hours, but I’m tired of waiting.

Thank you, and I hope you can help me.

Dear Hola16,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

Hello, I have searched on the internet and there are a lot of people complaining about the same thing about withdrawals. This is the first time I have played and won money at this casino because I started playing because of some streamers who, from what I see, are scammers.

I would like to receive my money and know if anyone has ever been allowed to withdraw from this casino, and finally I would like to know what happens if I file a complaint.

Thank you

Dear Hola16,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Locowin Casino to ignore us completely in our attempts to mediate any kind of issue.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. I wish I could be of more help.

I would recommend you undergo the casino's dispute process you can read about it here first:

https://www.locowin.com/terms-and-conditions (point 10. QUEJAS)

If you end up contacting the casino regulator, feel free to take advantage of our article on how to do so here: https://casino.guru/submitting-complaints-to-regulators

The casino can reopen this complaint anytime.

Hola16 informed us via email that the withdrawal was successfully processed, therefore, I will now mark this complaint as resolved.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru