The player from Sweden had his account blocked by the casino due to technical issues. We were forced to reject this case because the casino didn't confiscate any funds and the player stopped respodning.
Locowin Casino - Player cannot access his account.
Amount: ??
Locowin Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
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3 years ago
Translation
From one day to another, namely 26th April, my account was blocked for no reason, they say that it is due to security reasons then they change and say that it is a technical problem, soon it has been 2 weeks nothing happens and I must be fine response from support
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3 years ago
Dear Mattias,
Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Would you be so kind and indicate whether there are any funds being held by the casino?
Looking forward to hearing from you.
Best regards,
Kristina
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3 years ago
Translation
no not what I can remember, but I get so pissed as there are always problems with them, but I have played so long there now and always get cashback plus cashdrops a little now and then, and even if the withdrawals take their time, it is worth so therefore I really want to get my account back, but I seriously think there is not a single living person behind that casino, no matter what you ask you always get the same variants of answers always
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3 years ago
Mattias, we usually don't proceed with cases when the casino closed the player's account and there are no confiscated funds involved. Also, after reviewing all the information you provided, I feel like you are not very satisfied with the casino, and I would maybe suggest looking for a different casino that wouldn’t cause such a headache. You can check out our list of recommended casinos here:
https://casino.guru/top-online-casinos#tab=RECOMMENDED
However, if you insist that you want to continue playing in this casino, please let us know.
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3 years ago
Dear Mattias,
We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
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3 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint since there were no confiscated funds involved as well as because Mattias stopped responding to this thread. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
