LiveBet Casino - The player's account is under investigation.

Hi, I have an issue withdrawing from live-bet.com, They are same affiliate as Campeonbet/Svenbet and so on, (owned by CW Marketing B.V.)

I have passed the KYC process, but after requesting payout after this was completed I was informed that my withdrawal option has been suspended and my account is being reviewed by the relevant department for security reasons. (this happened 12. July), After waiting till this day, I have been asking for an update regularly, but keep getting the same reply: (Kindly note that the reason behind the review is not disclosed with other departments before the completion of it.We kindly request for your patience and upon any update you shall be notified at once via email.) But they never reach out to me with an update, I have read that players using Campeonbet (owned by the same company as Live-bet) have had the same issue; some players have been waiting for more than 6 months without any update.

Any way you could help me with this, I have about 2200 euro on my account.

Hello danliho,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LiveBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account has been ever verified before? Did you ever use any bonus in the casino? Is there anyone else from your household playing in the same casino? Did the casino ever specify the reason of this long lasting check?

Looking forward to your answer.

Regards,

Nick

The account went through a kyc loop before this happend, but got vertfified in the end, never used any bonuses, no one from my household uses it, only me. They never specified a reason for the investegation.

Thank you danliho for all the information. I will now forward your complaint to my colleague Adam (adam.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello danliho,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite LiveBet Casino to join the conversation and participate in the resolution of this complaint.

Dear LiveBet Casino,

Can you please clarify the reason for the investigation of the player's account?

Kind regards,

Adam

Hi the casino has come back to me with a response, the withdrawal option on my account has been reinstated and it was found in the investegation that some of my bets that won have been graded void due to them being placed at a time when the event was live and lines were supposed to be closed, the total sum in my account is now just over 15500,-, i understand this decision made by them, and am now waiting to withdraw the sum of 15500,-

Hello danliho,

Thank you very much for the additional information. Please continue to keep us updated on the progress of your withdrawal.

Kind regards,

Adam

First withdrawal request successfull! Now i will request second one (reason being max 1000 euro at a time

Hello danliho,

I'm glad to hear that the first withdrawal was successful, please continue to keep us informed of any progress.

Kind regards,

Adam

Last withdrawal finally received, i would strongly advise future players to never enter this casino as they on purpose will hold your money for a long time if you are a winner, one of the worst casinos in history, stay far away!!! I consider myself lucky i even got my money out of this shitwhole...

Dear danliho,

I'm glad to hear that your issue has been resolved and you have received your payment. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Adam