HomeComplaintsLionSpin Casino - Player claims incorrect currency conversion rates.

LionSpin Casino - Player claims incorrect currency conversion rates.

Amount: Ł200

LionSpin Casino
Submitted: 06 Oct 2023 | Closed : 23 Oct 2023
Closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from Canada has a concern about the conversion rate used by LionSpin when converting his 200.0 litecoin to CAD. He believes the casino used an incorrect conversion rate, turning his litecoin into significantly less money than it's worth. We rejected the complaint because the player didn't respond to our messages and questions.

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Lionspin.com or lie-onspin change my 200.0 litecoin in 200$ cad is not the same price 200ltc cost 18 000$ is not à fair slot game

This casino it à scam

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Dear deschenesyan1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Could you kindly inform us of the currencies held in your casino account and those used for your withdrawal of winnings?
  • Additionally, have there been any instances of successful withdrawals from this casino in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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Dear deschenesyan1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.

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