The player's winnings were voided for breaching the max bet rule. The complaint was rejected as the player stopped responding.
Lionel Bets Casino - The player's winnings were voided.
Amount: €1,100
Lionel Bets Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.3
Lionel Bets Casino has a Safety Index of 4.3, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
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2 years ago
I really wish I had seen these reviews before depositing to these absolute scam artists. Like previous commenters I deposited 200 spun it up to 1100 and withdrew only for my 900 winnings to be stripped from me and my 200 deposit returned. They quoted this absolute nonsensical bullshit 30% rule mentioned below and despite numerous back and forth exchanges they have kept the 900 they stole from me. Absolutely no chance I got my 200 or 70% of that had my first bet lost. Working in the industry 15 years and never seen the likes of it. Do not go near this pathetic excuse of a casino I implore you.
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2 years ago
Hello Niall,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Lionel Bets Casino.
Please allow me to ask you a few more question before we would move forward.
Did you use any bonus to accumulate your winnings? How much did you usually bet - was it ever high numbers?
We would like to see the casinos to implement a system which would prevent the players to bet over the maximum amount but unfortunately this is not an industry standard yet.
Looking forward to your answer and I hope we will be able to help you out.
Regards,
Nick
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2 years ago
Dear Niall,
We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.
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2 years ago
Hi Nicki
I did not use any bonus funds in placing my bets. My bet sizes vary but are generally between 200 and 1000 in broader terms. Further to my complaint above they have still yet to refund me my initial deposit of 200 and closed my account. I gave a request to withdraw it more than 1 week ago now
Niall
Public
Public
2 years ago
Hello Niall,
Why should they refund your deposit and close your account? Did you request for it or is it because of the breach of bonus terms?
