The player from Nevada had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The issue was resolved after the player completed the necessary verification process. Following this, the complaint was marked as 'resolved' by the Complaints Team.
Limitless Casino - Player’s winnings haven’t been received yet.
Amount: $400
Limitless Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
As seems to be the case with many other people, I am having issues getting verified in order to withdraw money I won. I have a withdraw-able balance but there is an alert that keeps telling me I need to submit documents to verify my identity. I submitted these documents on 8/7/2024 and have yet to see any change on my account. I have sent multiple e-mails to customer service asking if they received my documents and if I can have an updated time frame as to when they will be approved and all I get is an automated response that does not answer any of my questions. I would like to know if they have received my submitted documents and when I can expect to be approved to withdraw my funds. Thank you in advance for your time and assistance. I don’t know where else to turn.
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1 month ago
Dear cassmill1433,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 month ago
Dear cassmill1433,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
