Limitless Casino - Player’s balance reset to zero.

I have been playing with the brango group for about a year now, and have never met a problem which couldn't be handled -either through checking t&cs or through perseverance (or both). Until Friday July 14.

I accepted a bonus on Limitless and met the wagering requirements pretty quickly, ending with nearly $200. As the bonuses are sticky, and i had deposited $32 , I decided to keep playing bc $32 was all i could withdraw at the time. Without doing so, I was logged out. It happens sometimes, so I simply logged back in.

My balance was zero. Expecting to be told I had accidentally violated the t&cs, I contacted support, and to my surprise, was informed 'I hadn't deposited '. Asking for a supervisor, I was told no and abruptly disconnected from chat.

Its pretty well known chat support with the brango group -save for a few wonderful souls - is pretty cruddy, so, concerned ,I tried again, this time requesting a tech.

Again told no, again disconnected. Being stubborn, I tried again, and it didn't go well, Im afraid I was pretty insulting towards the end. Trying a different tact, I contacted brango chat support, while she was sympathetic, again she informed me no tech or supervisor was available. I contacted brango via email the next Monday and was told 'Limitless is not part of thier group.'.

Nearly defeated, I contacted limitless support via email. It has now been a week, and crickets. Please help, I will settle for my original $32 returned.

- Nicolas

Dear niclessner4,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that the casino believes that you didn't play at all? Could you please post here a screenshot of your deposit history?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Kristina,

Yes, the casino has represented I neither deposited, nor played at the time. Attached you will find screenshots of the history for that evening, as well as a screenshot of the Bitcoin payment. I will be forwarding the relevant emails. Thank you,

Nicolas

Kristina,

Because of the ongoing disruptions to various casino payment processing systems, it occurs to me my experience may be a casualty of the larger problem. Is it plausible, or does the time period not fit? Thank you,

Nicolas

Thank you for your reply, niclessner4. When I asked for deposit history, I meant the one you can find in your casino account. Could you please post it here or forward it to me? Additionally, please forward your game history to kristina.s@casino.guru.

Furthermore, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Ive attempted to get those items you requested, however, the casino history only goes back 7 days. smh, I should've looked for those items in the first place.

Alright. Please send me screenshots anyway so that we can have a better understanding of what information you see in your casino profile. Furthermore, could you please clarify what this screenshot from your email represents and why it is different from the one you posted in this thread?

Kristina,

I apologize for the pause, thank you for your patience. I did some digging, and

my gaming and transaction history only goes back 7 days. as to the difference in Bitcoin transactions, im afraid the one in the email was incorrect, while the one included here is the correct one. You have amazing diligence, please ask me should you need anything else.

-Nicolas

I wish to withdraw this complaint, as I realize I am 100% incorrect. I thank you for your time and hope we can work together again in the future.

I understand. I will now close this complaint as per your explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.