HomeComplaintsLimitless Casino - Player is unable to log in to the account due to a phone number issue.

Limitless Casino - Player is unable to log in to the account due to a phone number issue.

Amount: ??

Limitless Casino
Safety Index:High
Submitted: 14 Nov 2023 | Case closed : 29 Nov 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 months ago

The player from Arizona was unable to log into some online casinos due to issues with phone number verification. He wished to change the registered number, but the website rejected the new number, stating it already existed. Despite our team's efforts to understand the situation and resolve the issue, the player did not respond to our queries. As a result, we were unable to investigate further, leading to the rejection of the complaint.

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5 months ago

My problem is not monetary it has to do with my phone number. When I go to log in I'm not able to at some of the casinos but am at others and it's because of the phone number. I can't verify the code being sent because I don't have that phone number. When I go to change the number on the websites file to my number it tells me the number already exists. So can someone please contact me via email or my 920 beginning phone number. Thank you

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5 months ago

Dear PatrickMcGrath17,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify how is it possible for you to use a phone number you don't have access to?

Have you tried contacting the casino regarding the phone number change? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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5 months ago

Dear PatrickMcGrath17,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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5 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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