The player from the US complains about a negative experience in the casino. We closed the complaint because the player stopped responding.
I think something is definitely rigged in those slots when I first started playing they seem fair o got features now I don't hit any features and that's spending 600 at a dollar sometimes more . They always take there reward back if you don't get it in time . They use to give cashback and now if you Withdrawal to much your penalized for it and don't get cashback .Don't play at this casino there rigged and in the end they will take all your money .
Dear aprillaganse9,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance
Also, please understand casinos can limit their offer of bonuses globally or on an individual basis.
If you have more information that would help our case, please forward it to me either by email at tomas@casino.guru or by posting information here. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else I could do for you regarding your complaint.
Best regards,
Tomas