Limitless Casino - Player encounters verification delays.

Hi Team, long story short, kindly accepted 50 free spins, yippee had a little win, $40 odd I believe, wagered this the correct amount of times, as my winnings were massively cut down to the amount you're allowed to win. Race off to withdraw and boom... obviously have to verify my account, yes did this on Dec 26th with my driver's license, front, back and selfie, have also completed this with Passport too. Have been waiting and waiting and still no verification. Please help

Currently I can not upload emails, as I'm using emails to write this but shall do soon or when you get back. I was asked to make a minimum deposit of us$10 and made a $20 instead hoping I could start playing with yet this is still to show up in my account and have been told it will once verification has taken place and withdrawal has taken place

Dear Kiwisnap88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please confirm that you provided all the required documents as soon as possible and in the correct format? If yes, I believe that it is only a matter of time before your account is verified and the delay could be easily caused by the holiday season.

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

Thank you in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Dear Kiwisnap88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.