The player from Germany would like to close their casino account. Player’s complaint has been resolved successfully.
LiliBet Casino - Player wishes to close their casino account.
Amount: ??
LiliBet Casino
Safety Index:LowSafety Index
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3.7
LiliBet Casino has a Safety Index of 3.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Lilibet repeatedly refuses the request to delete my account.
I signed up there because they offered payment methods that I use. When I registered there were only 4 options, which I do not use and do not want to use. In the live chat I asked for my account to be deleted, as registering there doesn't make any sense to me and I won't play there. The lady from support said she would forward this to the specialist department so that one of two payment methods I use can be made available to me. 5 days later I received an email that only the existing methods were available to me and that no others would be activated. Again I asked to delete my account, what I got in response is a deposit bonus that I didn't want! I just want this casino to delete my account!
Automatic translation:
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3 years ago
Dear FroleinWunder,
Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found https://www.lilibet.com/page/terms-conditions:
"Self-Exclusion
You may choose to self-exclude yourself by contacting our Customer Support.
Please note that self-exclusion is available for the following periods:
• 1 month
• 3 months
• 6 months
2.7.3. Accounts of self-excluded persons. An account of a self-excluded person is an account of which the owner has self-excluded himself/ herself in accordance with Rule 2.6. The owner of an account of a self-excluded person must notify the Operator of the fact that he/ she has self-excluded himself/ herself and, as soon as the Operator has received the notification from the customer, the Operator shall return the balance of the account to the customer."
I would recommend sending an email including all the relevant information to support@lilibet.com. In this way, you’ll have proof of such an action. Specify in the request for how long you wish your account to be closed and clearly state the reason why. Additionally, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.
Please, let me know if you need any assistance and keep me updated. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
Hello, thanks for the information. Just sent an email and stuck to the points mentioned here. Now wait for an answer from them always takes a little. Will report on it as soon as I have an answer.
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3 years ago
Perfect, I will be waiting for your update patiently. Thank you in advance.
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3 years ago
Translation
Hello casino guru. I received an email from Lilibet today stating that my account has now been deleted. Thank you very much for your support.
Automatic translation:
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3 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, FroleinWunder, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
