The player from Japan had leveraged a 400% bonus campaign which imposed a significant betting requirement. Despite having met the conditions and increased his balance to 250,000 yen, his withdrawal request had been denied. The reason given was that using slot machine features to fulfill wagering requirements was prohibited. We had reached out to the player for further information and extended the complaint response time by 7 days. However, due to the player's lack of response, we were unable to investigate further and had to reject the complaint.
LiliBet Casino - Player's winnings have been confiscated.
Amount: ¥100,000
LiliBet Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
Public
11 months ago
Translation
I noticed a 400% bonus campaign, so I decided to deposit the maximum amount of 2,000 yen.
I received the bonus, bringing my total to 10,000 yen, and started playing. However, I found the conditions for withdrawal to be quite strict.
I needed to clear a betting amount of 50 times the deposit plus bonus, which means I couldn't withdraw unless I bet a total of 500,000 yen. That's practically unachievable.
Nevertheless, by patiently purchasing bonuses in the slot game, I managed to fulfill the conditions without losing all my funds, and all the balance in my wallet turned into real money.
The amount was about 7,000 yen.
From there, I decided to continue playing without withdrawing. Unexpectedly, I won big and my balance increased to around 250,000 yen. After completing ID verification, I applied for the maximum withdrawal amount of 100,000 yen, and continued to play with the rest of my balance.
Of course, my balance started to decrease rapidly after that, but when about half a day had passed since my withdrawal application, it was declined and 100,000 yen was returned to my wallet - but only 10,000 yen remained.
Confused, I contacted the support team. They responded that the use of slot machine bonuses to satisfy the bonus was prohibited. They also mentioned that this has been clearly written in the terms and conditions, in a manner that felt reminiscent of commonly seen scams.
If I hadn't applied for a withdrawal, I might not have noticed it. It felt dishonest for them to let me play and increase my winnings for half a day and then take it away.
This should not happen in gambling.
It seems they don't intend to let players win in the first place.
Automatic translation:
Public
Public
11 months ago
Dear bamboo0819,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LiliBet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please share a screenshot or a link to the bonus you redeemed?
- Also, please share your correspondence with the casino detailing the accusation of breaking casino rules. My email is tomas@casino.guru
- Which casino games have you played in the casino with the prohibited features?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
