LiliBet Casino - Player has been accused of playing restricted games.

Hi casinoguru, Please help!

I made a $ 20 Midweek Reload Bonus

70% bonus, I played I won $ 290, they say I played on machines that I shouldn't have ... (on other casino sites, it doesn't count in wagering or don't let me play on it) prize. today they canceled my $ 290 om and put $ 20 back in my account plus they refused to accept the data. plus I only lost what they say you shouldn’t play on those manufacturers. positive: I can’t say anything good, my money was stolen by a rogue gang. no one to pay here.

I was so dissapointed when I realized your letter, I don't understarnd the rating 8.18/10 on askgamblers.com

I am a big player who play at hundreds of gambling sites generally. 

I did a deposit of 20$ (70%) and I won 290$ , this was my first win, but I did more deposit before, I lost them.

Now I finally won, and Lilibet doesn't want to pay me regarding that some of the slot machine doesn't meet the wagering requirements.

As the playing time spent, I realised that my wager didn't completing, and I played some producers that doesn't count so I played at other producers.

My biggest wins: 

Golden fish tank 137.26 $ ( ygdrasil) 

Lilith’s Inferno 132.30 $ ( ygdrasil)

Flame buster   134.45$  ( Thunderkick)

Sweeet bonanza xmas 93.25$ ( pragmatic) 

other pragmatic slots.

I attached every proof, it is the most important that the player get the winnings, especially me, who lost more times at this site.

At other sites if the provider is restricted, you cannot play that slot, or you can play with the slot, but it doesn't count to the wagering.

Dear török,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked general bonus terms and conditions, and this is what I found https://www.lilibet.com/page/terms-conditions:

"All games from Amatic, Microgaming and games of other providers, presented by Microgaming (2By2, AdoptIt, Alchemy Gaming, All41 Studios, Big Time Gaming, Crazy Tooth Studio, D-Tech, Electric Elephant, Fantasma, Fortune Factory Studios, Foxium, Gameburger Studios, Gamevy, Genesis Gaming, Golden Rock Studios, Gong Gaming, Hacksaw Gaming, Half Pixel Studios, JFTW, Lightning Box Games, MGA, Neko Games, Neon Valley Studios, NextGen, Old Skool, Pear Fiction, Plank Gaming, Probability Jones, Pulse 8, Rabcat, Realistic Games, Skillzz Gaming, Slingshot Studios, Snowborn Studios, SpinPlay Games, Storm Gaming, Stormcraft Studios, Switch Studios, Triple Edge Studios, Zonelock), are restricted for promotions in our website and have 0% wagering contribution. Wagering on any of the mentioned providers may result in bonus cancellation and seizing of any winnings gained."

If you are aware of placing bets on restricted games while wagering your bonus, sadly, there is not much I can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. We would like to see casinos implementing systems that would prevent players from placing bets on restricted games, but, unfortunately, this is not a standard practice yet.

However, please do not hesitate to contact me and forward your game history if you feel that you have been accused mistakenly. My email address is petronela.k@casino.guru. Looking forward to hearing from you.

Best regards,

Petronela

Hello Petronela Kontos!

I replied by email, thank you

I play on hundreds of casino sites.

the total is so that

1, or no heart into the wagering but you can play on it

2, does not even show the balance

in addition microgaming and ygdrasil I lost

my gains are pragmatic, ygdrasul, thunderkick - generated

I had a deposit before (I used a bonus) I lost then, so I played then they didn't speak.

they would never have spoken if I hadn't won,

now that I have won $ 20 (14 bonuses) wager left $ 290.19

they took my prize

1. every casino sites you cannout play at some producers and it doesnt show the balance but it doesnt count

2. in the rules when you gain money from the slots which are restricted you get the money back and I lose those slots

3. I deposit times I used those slots too and I didnt get my money back. now i won from 20 $ 290é but i only get the last 20$ back?

4. if I deposit 50 x 50 $, I get back only 20$? what about the previous 49 deposit? every other casino sites pay me if I win

Please Help , Please contact lilibet casino

Thank you very much, török, for your email. As I mentioned earlier, we would like to see casinos implementing systems that would prevent players from placing bets on restricted games, but, unfortunately, this is not a standard practice yet. You were not stopped or blocked when you decided to play restricted games, and, as a result, you breached the bonus rule. Please understand that violating this term led to confiscating the bonus winnings and it is an irreversible process.

Let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint at this time. I really wish I were of more help. Thank you.

Dear török,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, after gathering all the necessary information we are rejecting this complaint us unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.