The player from Sweden had requested account statements for the past 3 months detailing the source of funds and their bank account but had not received the document. We explained that casinos were typically not required to store and provide such specific data, and we lacked the legal authority to compel them to change their policy. Consequently, the complaint was rejected.
LightningCasino.io - Player’s request for account statements delayed.
Amount: 10,000 kr
LightningCasino.io
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 months ago
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5 months ago
Translation
I have requested information on account statements for the past 3 months, clearly detailing the source of funds and my bank account, but I have been unable to obtain this document.
Automatic translation:
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5 months ago
Dear Gson90,
Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need more information. Could you please elaborate? Did the casino request this document, but you are unable to provide it?
I will be waiting for your reply patiently.
Best regards,
Kristina
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5 months ago
Translation
Hello!
No I have requested this document to show my bank where my winnings come from. But Ligtningcasino does not give me such a document.
Automatic translation:
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4 months ago
Thank you for your reply, Gson90. Regrettably, we are unable to fulfill your request for a comprehensive report of your withdrawals from the casino. Casinos are typically not required to store and provide this specific data, and we lack the legal authority to compel them to change their policy in this regard.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
