The player from Australia has been accused of breaching the bonus T&Cs. Account at this and sister casinos have been all closed. We rejected the complaint because the player didn't respond to our messages and questions.
Fulse advertisment on promotion. Breaching promotion what a desgrace I was a gold member and I was a silver member at Lincoln casino and rum member at red stag casino due to this breach I have closed all 3 accounts
Dear Abdul,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I am very sorry, but I am not completely sure what the issue is here. Would you be so kind and provide more information? Which bonus did you claim? What rule was breached according to the casino?
Looking forward to hearing from you.
Best regards,
Kristina
Thank you for your reply, Abdul, however you have answered only one of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.