HomeComplaintsLiberty Slots Casino - Player’s account has been closed.

Liberty Slots Casino - Player’s account has been closed.

Amount: A$15,000

Liberty Slots Casino
Safety Index:Above average
Submitted: 30 Nov 2020 | Case closed : 16 Dec 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Australia has been accused of breaching the bonus T&Cs. Account at this and sister casinos have been all closed. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

Fulse advertisment on promotion. Breaching promotion what a desgrace I was a gold member and I was a silver member at Lincoln casino and rum member at red stag casino due to this breach I have closed all 3 accounts

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3 years ago

Dear Abdul,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I am very sorry, but I am not completely sure what the issue is here. Would you be so kind and provide more information? Which bonus did you claim? What rule was breached according to the casino?

Looking forward to hearing from you.

Best regards,

Kristina

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3 years ago

The monthly bonus LIBGIV12

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3 years ago

Thank you for your reply, Abdul, however you have answered only one of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

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3 years ago

Dear Abdul,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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