LevelUp Casino - Withdrawal of player's winnings has been delayed.

Upon wining i got an instant notification that congratulations on your successful withdrawal. Whilst verification documentation isn't required on this occasion here are the steps you'll need to take for any further withdrawals.

Great confirmed in chat that is was qued to be paid.

And then it begun, rejection after rejection of valid identity documents, excuse after excuse of why it hasn't been paid and now the money is back in my casino wallet, hoping I will spend it.

Dear BUBBLEtea,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

they state here instant withdrawal

Thats the only reason I signed up