Home Complaints LevelUp Casino - Player didn’t receive a bonus.

LevelUp Casino - Player didn’t receive a bonus.

Amount: A$20

LevelUp Casino
Very good reputation
Submitted: 14 Jan 2021 | Case closed : 25 Jan 2021
Case closed Our verdict

Other

REJECTED

Case summary

1 year ago

The player from Australia is dissatisfied with the bonus policy.

Public
1 year ago

Level up promise bonuses, but use any little mishap they can produce to cheat u out of your bonus.

Its happened to me and people I know.

Go to allspinswin or pokies plus, heaps better than level up.

Public
1 year ago

Dear Sharon,

Thank you very much for submitting your complaint. I checked the casino’s promotion (https://www.levelupcasino.com/promotions) and all of these bonuses have to be activated by typing a promo code in the bonus code field in the player's account. Would you be so kind and specify, which bonuses you were trying to activate? Could you, please, confirm, that you used the correct promo code?

If you have more information that would help to support our case, please forward it to me.

Looking forward to hearing from you.

Best regards,

Kristina

Public
1 year ago

Yes, I know I put in the code LVL1 for certain.

Then the girl on chat told me maybe I didn't press the "add" button.

Always another excuse.

Public
1 year ago

I replied .

Public
1 year ago

Thank you for your reply, Sharon. Have your deposited funds stayed untouched, please?

Public
1 year ago

Dear Sharon,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Public
1 year ago

What more do you want?

I told u I put the code in. I also sent you a screen shot of the bonus offer I'm talking about and you reply with the same thing as before.

Forget about it, I've gone to another online pokie, and deposited with them.

Public
1 year ago

Sharon, you haven't answered my question about whether you played with your deposit or not. However, since you are no longer interested in resolving the case, we are closing this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.

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