LetsLucky Casino - The player's deposit disappeared.

Two deposits were rejected. One was reimbursed, the other was not. They continued to say I played the deposit. It’s impossible when it says rejected. Then they make me look for all this information. Some of which is impossible to get

Dear Huxorama,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear Huxorama,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yeah like i can see the one was deposited to my account and thru their own investigation it was deemed that the other deposit was used

when in fact it had been pending for a day and then rejected. So I made another deposit. That’s what I think they see.

it’s only $30 or $40 can t remember anymore but how often does this happen to others? Skimming of the top in plain sight

Dear Huxorama,

Can you please forward your deposit history from your payment provider and your casino account as well? Also please forward your betting history to nikolas.b@casino.guru,

Dear Huxorama,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.